@inproceedings{f21el2,
author = {Michael Meyer and Varinia Wittholz and Susanne Robra-Bissantz},
booktitle = {{FDIBA} Conference Proceedings},
title = {Emotion-Reaction Guidelines for Service Interactions},
year = {2021},
volume = {5},
pages = {7-10},
month = {Nov.},
ISSN = {2535-1338},
}