@inproceedings{f19inf3,
author = {Michael Meyer and Patrick Helmholz and Friedrich Temps and Susanne Robra-Bissantz},
booktitle = {{FDIBA} Conference Proceedings},
title = {(How) Can I help you? Emotion-Reaction-Guidelines for the Stationary Retail},
year = {2019},
volume = {3},
pages = {89-92},
month = {Nov.},
ISSN = {2535-1338},
}